Privacy Policy

1. Information We Collect

At Quivethaxezyna, we collect information that you provide directly to us when using our financial services platform. This includes personal identification information such as your name, email address, phone number, and mailing address when you register for an account or contact us for support.

We also collect financial information necessary to provide our cost-effective solutions, including banking details, transaction history, and financial planning preferences. This information helps us tailor our services to your specific needs and deliver personalized financial recommendations.

Types of Personal Data

• Contact information (name, email, phone number, address)
• Financial information (bank details, income, expenses, financial goals)
• Account credentials and security information
• Usage data and preferences
• Communication records and customer service interactions
• Device information and technical specifications

2. How We Use Your Information

Your personal information serves multiple purposes within our financial services ecosystem. We use this data primarily to deliver our cost-effective financial solutions, process transactions, and provide personalized recommendations that align with your financial objectives.

We also use your information to communicate with you about service updates, new features, and educational content related to financial planning. Our marketing communications are designed to provide value and can be customized based on your preferences.

Primary Uses Include:

• Providing and maintaining our financial services platform
• Processing transactions and managing your account
• Delivering personalized financial recommendations and insights
• Communicating important service updates and notifications
• Improving our services through data analysis and user feedback
• Ensuring platform security and preventing fraudulent activities
• Complying with legal and regulatory requirements

3. Information Sharing and Disclosure

Quivethaxezyna maintains strict control over your personal information and shares it only under specific circumstances that benefit your service experience or are required by law. We work with trusted service providers who assist in delivering our financial services, but these partners are bound by confidentiality agreements and can only use your data for authorized purposes.

In cases where we need to share your information with financial institutions or payment processors to complete transactions, we ensure these entities maintain equivalent privacy standards. We also comply with regulatory requirements that may necessitate sharing certain information with government agencies or financial regulatory bodies.

We may share your information with:

• Authorized service providers who assist in platform operations
• Financial institutions necessary for transaction processing
• Legal authorities when required by law or legal process
• Business partners who provide complementary financial services (with your consent)
• Third-party vendors for analytics and platform improvement (anonymized data only)

4. Data Security Measures

Protecting your financial information is our top priority. We employ industry-standard encryption protocols to secure data transmission and storage. Our security infrastructure includes multi-factor authentication, regular security audits, and continuous monitoring for potential threats.

All sensitive financial data is encrypted both in transit and at rest using advanced encryption standards. We maintain secure servers with restricted access and implement regular backup procedures to ensure data integrity and availability.

5. Your Privacy Rights

You have comprehensive rights regarding your personal data. You can access, update, or delete your personal information at any time through your account dashboard or by contacting our privacy team directly. We provide tools to help you manage your privacy preferences and control how your information is used.

You have the right to request a copy of all personal data we hold about you, ask us to correct any inaccuracies, or request deletion of your account and associated data. You can also object to certain types of data processing or request that we limit how we use your information.

Your rights include:

• Right to access your personal data and obtain copies
• Right to correct inaccurate or incomplete information
• Right to delete your account and associated data
• Right to object to certain data processing activities
• Right to data portability and account transfer
• Right to withdraw consent for optional data uses
• Right to file complaints with relevant privacy authorities

6. Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. For active accounts, we maintain your data to ensure continuous service delivery. After account closure, we retain certain information for regulatory compliance and fraud prevention purposes.

Financial transaction records are retained for seven years in accordance with Malaysian financial regulations. Personal identification information is deleted within 90 days of account closure, unless retention is required for legal compliance or ongoing business relationships.

7. International Data Transfers

While Quivethaxezyna primarily operates within Malaysia, we may transfer your data to trusted international service providers who assist in delivering our financial services. These transfers are conducted under strict data protection agreements that ensure your information receives equivalent privacy protection regardless of location.

All international data transfers comply with applicable data protection laws and are subject to appropriate safeguards including standard contractual clauses and adequacy decisions. We maintain oversight of all international partners to ensure continued compliance with privacy standards.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These technologies help us understand how you interact with our platform and allow us to remember your preferences for future visits.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our financial services platform. We use both session cookies that expire when you close your browser and persistent cookies that remain until deleted.

Types of cookies we use:

• Essential cookies for platform functionality
• Performance cookies for service optimization
• Preference cookies for personalized experiences
• Analytics cookies for usage statistics

9. Updates to This Privacy Policy

We regularly review and update this privacy policy to reflect changes in our services, legal requirements, and industry best practices. When we make significant changes, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this policy indicates when the most recent updates were made.